Refund & Return Policy
We want you to be completely satisfied with your purchase. If for any reason you are not, please review our refund and return policy below.
Return Window
Returns are accepted ANYTIME!
The item must be in its original condition, with all accessories, packaging, and documentation included, to be eligible for a return.
Refund Eligibility
To receive a full refund, both your Capsule C1 and the gifted Capsule C1 must be returned.
If only one device is returned, a partial refund will be issued accordingly.
Damaged or Defective Items
If your item arrives damaged or becomes defective within the return period, please contact our support team immediately.
We may offer a replacement, repair, or refund depending on the nature of the issue.
Return Process
Contact our customer support team to initiate a return at support@capsulecalling.com.
You will receive a return authorization and shipping instructions.
Once we receive and inspect the returned item(s), we will process your refund to the original payment method within 5-10 business days.
Non-Returnable Items
Items marked as final sale or non-returnable are not eligible for refunds.
Personalized or custom-made products cannot be returned unless defective.
For any questions or assistance with your return, please contact our support team. We’re happy to help!
Capsule Calling